State Farm® Insurance Agent Nathan Thomas

"The entire Nathan Thomas team demonstrated an accomodating & helpful attitude. The bulk of my transition to State Farm was led by Jacob Bacus with assistance from Alexis Arredondo & Nathan Thomas ... they exhibited a professional approach, solutions orientated mindset & meaningful consultative review process of my insurance needs, resulting in a cost effective & quality set of new homeowner, autos, golf cart & umbrella policies. Thank-you!"

"If I hear “I’m sorry” one more time, my head will explode! I switched to State Farm effective 10/1/2022. Nothing but headaches! Car ins. documents not forwarded to underwriter (notice of cancellation received), mortgage company never sent proof of insurance and letter received saying the bank would now need to take over coverage. Totally unacceptable. There is no excuse for inept agents…train them appropriately!!! You might have saved me a bundle, but the aggravation is proving not worth it !"

"I am shocked that this is a State Farm office. I have never encountered more rude and incompetent people, in particular Alexa/Alexis who will never return a phone call. Because of the office's absolute lack of care, my license was suspended twice! They failed to notify the state of Florida that I did have in-state insurance after my move....not once but twice after reaching out!! The lady told me she was "sorry" she was too busy to do her job, there are only 5 people in the office and they have 1,200 customers so these things happen. WHAT!!!????? I could have been arrested! This is pathetic. Please State Farm, shut them down, they are an embarrassment and at some point will likely be sued."

"I bought my house in the villages a year ago. my home owners insurance was up for renewal and it almost doubled in price! I was looking for a new provider and I found State Farm. Believe it or not my agents name was Jake just like the commercials! We worked together on a new policy for my home and my car, saving me a considerable amount of money! I cant say enough good things about my agent Jake Bacus, he was polite, helpful, and well informed, a real pleasure to work with."

"I have called several times, each time the person that needs to help me is on the phone with another. customer, I wait for hours and days to get a call. I just wait and call to the customer service center I called 4:10 I was told that the person I needed to talk with was of course on the phone, another customer and the other rep was on vacation, I would have to was until tomorrow to speak with her, because they close at 5:00😳"

"If you want your agent to call you back RUN, don't walk to another office.. I have been with Nathan Thomas for a few years and 8 times out of the last 10 times NO ONE bothered to call me back. I have to call them the next day or 2 days later.. The last time they even promised they would and 2 days later no call! They literally will sometimes even tell you... "oh well I gotta call the regional office and sit on hold so I'll have to call you back and it won't be today!" What is even the point! Worst customer service I've ever had."